Terms of business

These are the terms every Soldersector job runs on. They are written for trade customers — repair shops, resellers, IT companies and refurbishers — and they are meant to be read once, not deciphered. Ordered a job with us means you accept them.

Trade only

Soldersector sells to businesses, not to the public. By ordering, you confirm you are acting for a business. Consumer distance-selling and repair rights assume a consumer on the other side; our relationship is business-to-business, and these terms govern it.

Prices, quotes and diagnosis

• Every service has a fixed price, published on the price list, excluding VAT. Prices are the same for every trade customer.
• If a job turns out to be different from what was ordered, we send a revised quote before any paid work. You approve or decline it on your portal.
• Diagnosis is £35 + VAT, waived when the repair goes ahead. If you decline a revised quote or the item cannot be repaired, the diagnosis fee stands and the item is returned.
• Nothing is charged until a job is complete. VAT is charged at the prevailing rate on top of every price.

Sending jobs in

• One ticket per item, opened before you post, with the item described in it.
• Pack for transit — a board that arrives damaged is a new fault, and will be quoted as one. Packing guide.
• Use tracked post and add the tracking number to the ticket. Items that arrive without a matching ticket take longer to check in.
• Turnarounds are quoted in working days and are honest estimates, not guaranteed deadlines.

Data

• You are responsible for backups. We work on the item as it arrives, and repairing a device is not a data-safety service.
• Data recovery is an attempt, not a certainty: we cannot promise that damaged data is readable. If recovery fails, there is no recovery fee — return postage, if you want the media back, is the only cost.
• Both sides treat the other's information as confidential. We never contact your customers, and job photos and reports are for your portal. Our data practices are in the privacy notice.

Payment

Invoices are raised on completion and are due within 14 days. If you are VAT registered, give us your number and it will appear on every invoice. Unpaid invoices may pause new work, and late payment may attract the interest and costs the law allows for commercial debts.

Risk, title and storage

Items are at your risk in transit and at our risk once checked in. If a job is declined or unreachable, we will agree return or disposal with you — nothing is disposed of without telling you first. Storage of held items is limited; we will contact you before it becomes a problem.

Warranty

Repairs carry a 12-month warranty on our work and the parts we fitted, with the cover and exclusions set out on the warranty page and nothing beyond them.

Liability

Our liability for any job is limited to the price you paid for that job, except where the law does not allow a limit — for example, liability for death or personal injury caused by negligence. We do not exclude or limit anything we are not permitted to exclude, and nothing in these terms affects your customers’ separate rights against you.

Changes and governing law

These terms may be updated on this page; the version at the time you ordered a job is the one that applies to it. They are governed by the law of England and Wales, and so are any disputes arising from them.